Lexus Malaysia to conduct special service campaign for LS460L and LS460 Sport Model

Published on June 11th, 2010

With reference to the recent news coverage regarding Lexus LS models steering issue, UMW Toyota Motor, the exclusive distributor of luxurious Lexus vehicles in Malaysia would like to announce that it is conducting a Special Service Campaign for its LS customers in order to address the temporary steering wheel off-centre condition that may develop under a specific driving manoeuvre. UMW Toyota Motor states that no other Lexus models are involved in this issue.

There are less than 10 units of Lexus LS460L and LS460 Sport affected and Lexus Malaysia has taken proactive measures to contact all its owners.

lexus_ls_01

The VGRS system enables easier handling during low-speed driving and provides better stability during high-speed driving compared to a conventional steering by changing the gear ratio.

The VGRS system may exhibit a temporary steering wheel off-centre condition after driving away quickly from a very tight turn where the steering is at full lock position. The steering wheel off-centre position will automatically be corrected in approximately five seconds by the VGRS system as the vehicle is driven. The driver may notice the system auto correcting as the steering wheel slowly moves to the centre position while driving straight during the VGRS correction. Due to the specific driving circumstances, this condition will not occur during normal driving such as changing lanes or turning at intersections.

As soon as the improved parts are available, Lexus Malaysia will instantly notify its customers and make immediate appointments to carry out the necessary corrective measures. The replacement process is expected to take less than one hour.

lexus_ls_02

For customers who have booked their LS460L or LS460 Sport or are interested to purchase them, Lexus Malaysia would like to assure such customers that all LS460L or LS460 Sport models that are purchased will go through the corrective measures before delivery.

Customers may also contact Lexus Malaysia’s free phone line 1-800-8-LEXUS (53987) for further information or assistance.

text: Azdee Amir  pix: Lexus Malaysia

Comments

  1. Posted by Klim on April 19th, 2011, 06:38

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